NEW POSTAL DELAYS
Due to increased security checks in USA, Canada, Italy and some other countries, packages are taking up to five weeks to reach their destinations.This is completely outwith our control.
Postage & Packaging
While we include the basic post cost of £3.50 per pair, when sending outside the UK there is a small option to pay for a tracking and insurance service of £4 per packet. This adds £4 to your payment (if that service is not required please advise) This is the cost per packet up to a value of £100 (2 pairs of shoes) More than two pairs will add £1.50 per pair.We will automatically add this charge to all parcels leaving the UK unless requested otherwise. Refunds and Exchanges: We are happy to refund less our postage costs. We are happy to exchange at the insurance and tracking cost outside the UK. Outside the UK we will add a tracking and insurance charge of £4.
Returning shoes for exchange etc:
When returning any shoes to us please state on the packaging and/or customs ticket these are Children's dance slipper's being sent back to maker and that the value is $5 each. (There is no tax on children's shoes)
Otherwise we may be asked to pay heavy import duties, tax on adults shoes and clearing charges that could come to far more that the value of the shoes.
In those cases we will be unable to accept these returns and they will be sent back to you. Please make sure that these requests are followed.
Returns Form
Please download and print the form below, fill it in, and attach it to your package.
To reiterate: Craig Coussins is the only legal owner of Hullachan and that he, along with his mother and father was instrumental in designing and creating the original Hullachan Red Stitch Highland Dance Shoe at Glasgow Dancewear in 1970. No one else has been involved since then either through marriage or descendancy. The only legal and living claimant to this is Craig Coussins. Other claimants to that design lineage are false.
Hullachan Pro. is also protected as a trademark in many countries including Canada, America, Europe, including the Republic of Ireland and the United Kingdom, Australasia, throughout Asia and many countries where Hullachan does business. Craig Coussins also has Legal Insurance designed to protect and safeguard his trademark property. No unauthorised commercial or non commercial use of the name is allowed without permission by the trademark owner.